Social media is your brand’s most transparent line of communication to the public.
Customer reviews on sites like Google+, Yelp and Facebook can be a wonderful way to promote your business and present a trustworthy brand image. Unfortunately, poor reviews can also drive potential customers away. With review sites acting as the gatekeepers of this content, removing reviews or flooding profiles with fake reviews are not valid options. That’s where COCG’s reputation management service comes in.
Make Reviews Work For You — Even the Bad Ones
Let’s face it: sometimes, things just don’t work out with customers. As the saying goes, there are two sides to every story. And if things go poorly, customers are often more than ready to share their side.
Left unattended, these poor reviews can be a black mark on an otherwise clean review profile. However, it’s possible to actually turn these negatives into positives. How a company handles problems says a lot about its values and integrity as a business. COCG is here to help you make the most of this opportunity.
Professional Reputation Management
COCG will work with you to identify negative mentions of your business—be they reviews, forum posts, or even websites—and help address them in a way that helps upset customers, reassures existing customers and looks great to potential customers.
If you have a beautiful, optimized new website, let us work with you to make sure your customers are as happy as you are! Give us a call today to speak with a consultant about setting up reputation management with COCG.